So Delta figured out a way to get the lost luggage out of the airport, even however it could not consider more travellers.
“Delta groups worked a innovative alternative to go delayed checked luggage from London-Heathrow on July 11 after a frequently scheduled flight had to be canceled specified airport passenger volume limits at Heathrow,” claimed a assertion from the airline. “Delta flight 9888 from Heathrow to Delta’s Detroit hub flew 1,000 baggage back to the United States, where by groups then forwarded the bags on to our customers.”
Although Delta did not crack out the unique prices of the provider difficulties, it did say it will spend an further $200 million this yr in extra time and high quality pay back to lessen the quantity of flight cancellations. And that isn’t going to count other charges affiliated with service disruptions — these types of as flying jets whole of bags overseas without the need of any shelling out clients.
“I want to thank our clients for their patience and knowledge as we restore the trustworthiness that you’ve appear to assume from Delta,” Delta CEO Ed Bastian claimed in the course of a get in touch with with traders Wednesday.
CNN’s Chris Boyette contributed to this report.